Frequently Asked Questions
Everything you need to know about our rugby gear, delivery, and services.
How long does delivery take for stocked items?
For items currently in stock, we offer standard delivery within 3-5 working days. Next-day delivery options are also available for orders placed before 1:00 PM GMT.
Can I customize rugby balls and teamwear with our club logo?
Yes, we specialize in custom-branded rugby balls and kits. Simply use our online 'Kit Builder' tool or contact our sales team to provide your high-resolution logo for a digital mockup.
What is your return policy for faulty equipment?
We pride ourselves on the durability of our gear. If you receive a faulty item, you can return it within 30 days of purchase for a full refund or exchange, provided it has not been used.
Do you offer bulk discounts for schools and rugby clubs?
Absolutely. We offer competitive tiered pricing and bulk discounts for large orders. Please contact our club accounts team for a personalized quotation.
Are your rugby balls suitable for all weather conditions?
Our balls are engineered with high-grade synthetic rubber and advanced grip technologies, making them suitable for use in wet, muddy, and dry conditions at both training and match levels.
Is it possible to track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking link so you can monitor your delivery in real-time.